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We love getting feedback from our customers - whether positive or negative. It is important to us that you are happy with the products we supply. Your comments are valued and wherever possible we will address and correct any problems you bring to our attention. If you comment on your order - our efficiency or the quality of the products, please be aware that these comments may be published on our website at our discretion. Some comments we have received in the past together with our replies where relevant:"Just a quick message regarding the biltong I ordered... it is
fantastic. I have never wrote a thank you e-mail before, makes a refreshing
change! So thank you for your quality products and fast
delivery."
"Thanks Rose, I'm sure we will enjoy it and thanks for the call about the delay -
great customer service as always! Cheers and Merry Christmas"
Thanks."
"I have
received the Biltong and quickly opened it. I am
delighted with it and is as good as the one I had in SA not long
ago. Your customer
service and speedy delivery are also second to none."
"Good news - my parcel arrived earlier this evening
Bad news - my wife has
friends around and my 500g bag will be lucky to survive the night
!! Looks like I'll be in touch very soon for a top up !!"
"As you know, I think your biltong is great, unfortunately on this occassion the
peri peri biltong is very dry and very hard to eat. could I possibly
return the product and ask for replacement?
I was about to order some more
plain biltong, so maybe it coudl be put in with that order?"
Answer:
So sorry it was too dry for you. Of course we can replace it. Just send the 2 packets back and when we send out the next order we will send your replacement packets.
"Nummy! I actually wake up at night craving your chilli sticks!"
"Thanks for your service and email. Your biltong is well priced and, all
being well, I hope to order from you again in future. Thanks."
"Yes, I received the parcel today. The droerwors was so good it didn't even last the journey home from
work!"
"Very impressed with the delivery and as for the taste.... WOW !!- you have made
it taste even better than the last time I tried your product, nice
one...
Will order some more soon."
"Many thanks, received it this morning and it's delicious!
Personally I like
it dryer and thinly sliced
I don't suppose you can slice it really thin can
you
I'd be quite happy to wait for it to be dry enough
At least I've got
plenty to keep me chewing for now!
All the best and thanks for such a great
service"
Answer:
Thanks for the email.
Certainly – we can supply biltong how you like it. As we literally have
hundreds of customers, if you just email us at the same time as placing your
next order, to remind us how you want it, we will happily leave it to get really
dry and slice if very finely for you – no problem. Click to
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